TERMS AND CONDITIONS
References to ‘The Company’ in all dealings shall include The Company (Savvy Holdings Group), The Company’s agents and employees.
Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixtures, etc.
Unless explicitly agreed prior to commencement of work, payment will be due in full upon completion of the work or services provided. Where a quotation has been provided, the full amount, less any payments already made, is payable. Where a quotation has not been provided, The Company’s agent will advise the customer of the amount due.
Acceptable methods of payment are:
Electronic Payment (EFT) from your bank account to ours.
Cash (where work exceeds the amount of R2000.00 [twenty thousand Rand], 70% will be payable prior to the commencement of work.)
Zapper payment Accepted .
All materials and goods supplied by The Company shall remain the property of The Company until the full invoice has been paid by the customer.
All quotations for work will be provided based on the information given to The Company by the customer. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance.
For variations after work has commenced, a fixed price to cover the variation shall be agreed between The Company and the customer and added to the final invoice.
In the event that requirements change due to insufficient information having been provided, defects found in existing installations, etc. the customer will be liable for any additional expense incurred.
Quotations shall remain valid for acceptance by the customer for a period of one calendar month following the issue of the quotation and work is to commence within two calendar months from the date of the quotation, otherwise a new quotation will be required.
Estimates are provided on a ‘best endeavours’ basis only and, unless a fixed price quotation (see above) has been provided to the customer, work will be charged based upon the price of parts provided by The Company, plus labour, which will be charged by the hour or part thereof and may include time taken to research, source and purchase any materials provided.
The customer shall be liable to meet the cost of any additional work, services or fittings which may need to be provided in order to rectify any event or situation which arises during the course of the works that are unexpected or are beyond The Company’s control. The Company cannot be held responsible for such events or situations.
The Company can only be held liable for the extent of works carried out by The Company. No liability shall be accepted in respect of defects in existing installations or in respect of parts not installed by The Company. The Company shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
Customers are liable for old, fragile or deteriorated plumbing or fixtures that are prone to leak or break during normal repair. Fixtures are limited to warranties expressed by manufacturers. No other warranty is implied. The Company’s ‘Satisfaction guarantee’ is limited to proper repair or installation and applicable codes. There shall be no warranty on drain cleaning and repairs on products when replacement is recommended to the customer by The Company.
All advice provided by The Company is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of The Company at his or her sole risk at all times.
The Company will not be responsible for damage to personal property which includes, but is not be limited to, attic insulation, ceilings, ceiling textures, walls, floor coverings, equipment, cabinets, counter tops, paint or stain, nor for the repair of any cosmetic defects. The Company does not repair or replace wallpaper, other wall coverings, or floor coverings.
The Company will try to minimise the damage to the work area, but will not be responsible for any concrete, asphalt, sod, landscaping, sprinklers, water lines, gas lines, pool re-circulation lines, pool filtration lines, or any other utility lines, walkways, driveways, and/or any other structural damage to the property.
Health and Safety
The Company will take appropriate and practical measures to ensure the environment in which works are being carried out is safe to avoid risk of injury to The Company or other parties; the customer is expected to do the same. Outside of working hours, where works are on-going, The Company accepts no liability for the actions of the customer or other household members or guests which result in damage or injury to persons or property.
The Company reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal or where The Company considers the other parties will be put at risk as a result of the works being undertaken.
If the customer notices any situation, property, equipment or materials which they believe to be unsafe they must mention it to The Company immediately.
6 Month Guarantee on Workmanship
No guarantee on any electronic parts e.g transformers, daylight cells, geyser thermostats, stove thermostats, surge arrestors, or any damage caused by nature i.e. lightning damage and/or power surges. As well as drain, basin, shower and toilet blockages. The Company takes absolutely no responsibility for any damages caused by faulty factory parts. Kwikot will be responsible for the geyser parts,element, thermostat, safety valve, vacuum brakers and pressure valves for one year.
Please note terms are strictly COD, EFT is accepted provided that a proof of payment is received before the electrician and/or plumber leaves the site via SMS confirmation or email. Our Plumber/Electrician will not leave the premises until full payment/POP has been made/received. All Clients paying through EFT Facilities need to provide their ID No. All material installed stays the property of the Company until such time that the account is settled in full. In the event that the account is not settled as per our COD terms, all material will be removed and the Client will be held responsible for the labour to install and to remove, as well as all legal costs.
70% Deposit required for all accepted quotations.
First National Bank
Acc: 627 747 366 92